Dear reader,
After a sudden and unexpected change of my notebook, I deactivated my license (as instructed by my SDL Sales Rep). However, I am now unable to use my account on the new notebook.
What do I need to do to reactivate it?
Thank you very much for your help!
Kind regards,
Cora
Cora Kruger We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00871510 .
Elisa Maxim | RWS Group
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Dear Elisa,
I had to change my notebook again, unfortunately, and decativated the old license. I have downloaded the program to the new notebook and am trying to get an installation ID to reactivate it there. However, I am turning round in cicles: If I click on "get offline activation certificate", it asks me for an installation ID (which is what I am trying to get with the prior step).
Is there any way you can support me, please? I thank you very much in advance!
Kind regards,
Cora
Dear Elisa,
I had to change my notebook again, unfortunately, and decativated the old license. I have downloaded the program to the new notebook and am trying to get an installation ID to reactivate it there. However, I am turning round in cicles: If I click on "get offline activation certificate", it asks me for an installation ID (which is what I am trying to get with the prior step).
Is there any way you can support me, please? I thank you very much in advance!
Kind regards,
Cora
There should be a reset button beside your license in your account:
Have you tried to use it?
Otherwise I'm afraid Elisa Maxim will need to help you again.
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When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
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Thank you, Jerzy, for reaching me so quickly.
I'm afraid I don't have any "Reset License" option:
Only the offline activation certification which leads to the trouble described above.
Will you please help again? Thank you
_________________________________________________________
When asking for help here, please be as accurate as possible. Please always remember to give the exact version of product used and all possible error messages received. The better you describe your problem, the better help you will get.
Want to learn more about Trados Studio? Visit the Community Hub. Have a good idea to make Trados Studio better? Publish it here.
Hello Cora Kruger
The Installation ID is obtained from Studio
as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784
Thank you,
Sorin
Thank you, Sorin, for your quick help! I really appreciate it!
In "Perpetual License", my screen looked a bit different and led me to the trial version:
This is fine for now and in my account, I can see that the license in "in use".
Hello Cora Kruger
Just to confirm, did you manage to activate the license or should I log a support case for further assistance?
Thank you,
Sorin
Sorin:
I guess it won't automatically switch to the normal license after the test, right? So a support case would be helpful to avoid the matter come up again in a month.
Thank you!
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