Can't login to cloud - "An account has already been linked"

Question

Hello! 
 I wanted to update a plugin i Trados Studio 2024 but cannot login with my RWS account. When entering my e-mail adress (the same one I used for purchasing Trados) and the password (which I have double checked) I recieve the following error message: 
 "An account has already been linked to your organization. We recommend that you contact your account administrator for helping you with the user configuration. Alternatively, contact the support team." 
 Is there anything that can be done about this? There is an additional e-mail adress in my account which I no longer have access to and have tried to remove, but I did not use it to login when purchasing Trados. 
 Thanks in advance!

Anca Stoian · Answer

Ida Jonsson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00871859 .

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Can't login to cloud - "An account has already been linked"