Can´t open Trados

Question

To whom it may concern, 
 
 I can&acute;t get my Trados 2019 to work. When I wrote to your helpdesk I got this message - "You actually have an unprocessed upgrade for Trados 2021". And the when I asked how I am supposed to upgrade it I gor this answer - "Ok, if you cannot reset it yourself, then please contact the technical licensing team via Community: https://community.rws.com/product-groups/trados-portfolio/f/licensing . Please sign in, then post the issue and my colleagues will then be able to pick up your request and provide support." 
 Could you please help me, I have a deadline for tomorrow morning. 
 Kind regards, 
 Carl R&uuml;ster

Anca Stoian · Answer

Carl Rüster We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00871881 .

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Can´t open Trados