I wasn't able to deactivate my license. I was able to reset it. But now I can't activate it. I always get the same error.
In the chat, I've been told I can no longer deactivate or reset it. What can I do to activate and deactivate it? I'm switing computers and I need to keep doing both things.
Erenia Castillo Mingorance We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00871904 .
Anca Stoian | RWS Group
Hi. I have received an email with a solution. I followed all the steps but I keep getting the same error. I can't use Trados anywhere because I can't activate it.
Hi Erenia, please reply to the email you have received and inform my colleague that you still have a problem.
Anca Stoian | RWS Group
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