Trying to update TradosStudio2024_18.0.0.1013 to TradosStudio2024_18.0.1.2259

Question

Trying to update TradosStudio2024_18.0.0.1013 to TradosStudio2024_18.0.1.2259, I got an error, so I decide first to roll back to the older (actual) version of studio. Now I can't open the older version, so I can't deactivate the software. Trying to have an offline deactivation, I got only a deactivation ticket an now I need a deactivation certificate. How can I get the deactivation certificate? Can I install rightaway the actual version of studio2024 18.0.1.2259 or schould I install the former version 18.0.0.1013 and then update to the newer version?

Paul · Answer

Francis Lambeets 
 Chainerhost.exe is nothing new in Trados Studio and has always been part of the installers ever since the original 2009 release of Studio. It's a sort of helper tool in an installation process that works behind the scenes to make sure all the right settings are passed along to the main installer tool, chainer.exe. Its job is to handle any special instructions, such as whether the installation should happen quietly (without showing any pop-ups or messages), and then it hands these instructions over to chainer.exe, which actually installs the software. 
 Francis Lambeets said: Well in 20 or more years I've been using Norton, it has never failed me 
 You're very lucky then! It can happen: https://support.norton.com/sp/en/us/home/current/solutions/kb20100222230832EN 
 Francis Lambeets said: why isn't the RWS login page loading? and why aren't any downloads available? 
 I'm not sure... there is work going on this weekend but none of it affects our users, only our internal systems. I just logged into my RWS account using a non-RWS or SDL address and it's fine. In fact I can do this using my RWS and SDL email too so don't see any problems here at all. 
 I have seen a few posts in the last day or two from users who seemed to have problems related to their anti-virus preventing Google Chrome from working correctly and this had the knock on effect of preventing them from logging into the RWS accounts as this was using Chrome too. Maybe this is the same problem for you? Worth checking in case you have broken that 20-year run of good fortune!

Trados Portfolio > 2. Licensing and Installation

Trying to update TradosStudio2024_18.0.0.1013 to TradosStudio2024_18.0.1.2259