oos.sdl.com is down. how to access my license?

Question

Hi!

Apparently, oos.sdl.com is down for everyone.
I need to activate Trados Studio 2024 right now. My trial period expired today, and I had already paid for the license in May.
I know that my activation code was sent in a confirmation email when I purchased the license but I can not find that specific email at the moment.
Any solutions?

Server status check page indicating that oos.sdl.com is DOWN for everyone with no response time and has been down for more than a week.

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[edited by: RWS Community AI at 2:56 PM (GMT 1) on 12 Oct 2024]

Ana Sabo · Accepted Answer

Hi Arya. H , 
 Thank you for reaching out to us. 
 I noticed that your license code appears in Use. Could you please let us know if you still require assistance with the activation process? 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

oos.sdl.com is down. how to access my license?

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