Issue upgrading to Trados Studio 2024 version 18.0.1.2259

Question

Hello, 
 
 I've seen there was a new update of Trados Studio 2024 (hopefully solving the Antidote issue) but I'm unable to do the update. 
 When extracting the files directly in Studio, I get an error message stating "Could not create file "C:\ProgramData\Package Cache\Trados\TradosStudio2024\ChainerHost.exe". Access denied. 
 I did extract the files some days ago and now when I try gain, I still get the error message and I noticed the files are "empty" as the button states" Install (0.( MB)". 
 
 Is there a way I can solve this and manage to upgrade my version?

Thank you!

Walter Blaser · Answer

Aubeline Brandamir It looks like your user does not have the necessary access rights to write onto the C: drive. I suggest you close Studio and launch the installer in admin mode (right-click on the .EXE file and select "Run as administrator).

Elisa Maxim · Answer

Aubeline Brandamir We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00873024 .

Trados Portfolio > 2. Licensing and Installation

Issue upgrading to Trados Studio 2024 version 18.0.1.2259