Trados Studio upgrade

Question

Hello! I am trying to sort out a problem which has arisen since I purchased an upgrade from Studio 2021 to Studio 2024. 
 On the licence activation page, I am asked for the Installation ID as one of the entries required. This was presumably created internally in Studio 2021 and I have no way of finding it. 
 
 The result seems to be that although I can activate the new licence (and that does not always respond), when I try to open a package from an RWS PM I receive an error message from Adobe saying that this file type is not recognized, presumably because there is no link between the two software systems. 
 
 So I cannot process Trados jobs at present 
 Ian Raymond

Elisa Maxim · Answer

Hi Ian Raymond 
 The activation is done in Trados by clicking Activate on the window that pops up. To activate Trados 2024 please use the activation code from your RWS account, Products and Plans - Licenses. https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx 
 There is no installation ID required. You upgraded from Trados 2021, so I am surprised Trados 2021 works at all. There shouldn't be any connection between the 2021 and the 2024 version. 
 Kind regards,

Jerzy Czopik · Answer

Ian Raymond 
 From your message I suppose, you are trying to open this package via double click. When you start Trados Studio and open the package with the corresponding command rrom within the software, this error should not appear anymore. To avoid this in the future, go to Windows settings, chose Apps, then Standard Apps and scroll down to see "Set standard values according to file type" and adapt the software assigned to all "*.sdl*" files to Trados Studio. Please note, that the way to achieve this may be slightly different on your system, as my answer is based on German Windows.

Trados Portfolio > 2. Licensing and Installation

Trados Studio upgrade