Hi,
I have activated Trados 22 on a new computer. Now it is in German (settup). I don't know how to change the language because I don't know German.
Furthermore, I can not deactivate Trados on this computer. The instruction is in German as well.
The problem is that I cannot deactivate trados and I cannot use it on my computer at home as well.
Thank you.
You can change the language as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000014159
If you can`t deactivate the license try to reset it from your RWS account as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001616
Thank you,
Sorin
Hi. I managed with changing the laguage, but I did not manage with closing Trados.
I tried this
Select Products & Plans > Licenses
Find the activation code that you are not able to use or have not been able to deactivate.
Click Reset License:
but there is no button RESET LICENSE on my log in.
And when I want to deactivaate it again, there is NO RETRY BUTTON
Thank you
You`re license is available for activation (already deactivated), that`s why you don`t have the Reset license button.
You can try to reactivate it and see if it works. If you only have the Deactivate option then try the below steps first.
Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox.
Thank you,
Sorin
My license is not already deactivated. It is active.
I searched C:\ProgramData\Trados\Trados Studio\Studio17\Data and I cannot find it in C:\... there is no such option
Tihana Grzetic Beljan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00874470 .
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