Miloš Jovanović We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00874144 .

Dear Elisa,

After deinstallation of Trados Studio 2024 from my laptop and reinstallation after downloading the app from my RWS account, the programm does work again :) In the app, under "Product activation" it shows a window with activated license. The activaton code is same as in my RWS account. But when looking at the RWS account, following appears "Users 1" ; "In use 0; and "Available 1". How to change the field "In use" from "0" to "1"?

Hi Miloš Jovanović 

Please refer to the case and reply on the already open case. My colleagues can help with this.

Thanks for your understanding!

After deinstallation of Trados Studio 2024 from my laptop and reinstallation after downloading the app from my RWS account, the programm does work again :) In the app, under "Product activation" it shows a window with activated license. The activaton code is same as in my RWS account. But when looking at the RWS account, following appears "Users 1" ; "In use 0; and "Available 1". How to change the field "In use" from "0" to "1"?