Order made for annual subscription but not receiving license

Question

My Trados Studio 2022 annual subscription will expire on October 24. 
 I uninstalled it and install Trados Studio 2024, made an order for annual subscription and paid for it with PayPal on 22 October. The order/invoice number is 765122. However, I haven't seen the new License in the Section LICENSES & SUBSCRIPTIONS. 
 What should I do? I need the new subscription license before the expiration to continue my work.

Lucian Botezatu · Answer

Anh Doan We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00874218 .

Trados Portfolio > 2. Licensing and Installation

Order made for annual subscription but not receiving license