Online/Offline Trados 2019 licence deactivation

Hello,

I try to deactivate my license to move to a new PC.

If I deactivate online, this windows prompts 

Screenshot of a software activation window with an error message stating 'Error de desactivacion: no se puede acceder al servidor de activacion. Compruebe su conexion a internet o el estado del servidor.' A 'Deactivate' button is visible.

I I try offline, How can I get the Deactivation Certificate to complete the process?

Thank you very much indeed.

Sofía Bengoa



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[edited by: RWS Community AI at 3:24 PM (GMT 1) on 24 Oct 2024]
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