Reactivatie licence

Question

I have deactivated the licence on one laptop in order to reactivate it on another laptop. 
 On the Licences & Subscriptions page it says that there are 0 licences in use, and 1 available. But when I try to activate it on my other laptop, I get the message: "Activation failed. Unable to connect to the remote server". And I can still open the software (SDL Trados Studio 2019 Freelance) on my other laptop. 
 
 Could you help me deactivate the licence, so that I can reactivate it again on my other laptop? 
 Thanks!

Paul · Answer

Charlotte Zwemmer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00874551 .

Paul Filkin | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Reactivatie licence