I cannot activate my licence of trados 2015, can anybody help me?

I cannot activate my licence of trados 2015, can anybody help me?
vinti giuseppe We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00874690 .
Anca Stoian | RWS Group
I have opened a support case for you, Giuseppe - since we were already talking about this in chat. Please wait for my colleagues from the technical team to contact you via email about this.
Best regards,
Anca
Anca Stoian | RWS Group