Hello,
The status of my RWS account and Trados software is different.
The status on RWS account site: "Users 1 In use 0 Available 1"
The software's status: "Activated"
I think that the status on RWS account should be "In use".
I wonder if I can use the software without problems.
Could you help to deal with this issue?
Nao Hirayama We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875323 .
Nao Hirayama We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875323 .
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