QUESTION: DEACTIVATION FAILED FOR UPGRADE TO VER. 2024

Question

Dear all, 
 I've purchased the upgrade from Trados Studio 2019 Freelance to Trados Studio 2024 Freelance in this September. Then, I try to deactivate the license of 2019 version on Trados Studio in order to go through the upgrade procedure, but I cannot perform the deactivation. An error message was shown: "Deactivation failed. We cannot connect to the Activation Server." 
 I also cannot deactivate it in offline mode on Trados Studio. 
 Could you tell me what I should do to deactivate the previous license for the upgrade? 
 Thank you in advance for your kind support. 
 Best regards, 
 Tomoko

Paul · Answer

Tomoko Kobayashi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875379 .

Paul Filkin | RWS Group

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Trados Portfolio > 2. Licensing and Installation

QUESTION: DEACTIVATION FAILED FOR UPGRADE TO VER. 2024