Hello Community. I have tried to deactivate one of my 2 activations of Trados Studio 2019 on an old computer, so that I will be able to transfer the activation to a new computer. I did try to use the first online option, but I received a server error. Then I tried to use the offline deactivation method, but I also received an error when generating the certificate. I don't find clear explanations in the forum to be able to solve the problem.
Could you please help me with this? Thanks in advance.
Pablo Villadangos We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Please note that you also have an upgrade to Trados 2021 available. You can process it from your RWS account, Products and Plans - Licenses. Support Case Id : 00875837 .
Elisa Maxim | RWS Group
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