Trados Deactivation Issue

Question

I am trying to upgrade from Trados 2022 to 2024. I tried to deactivate my current license to start the process, and I received the following message:

I tried restarting the program and my computer, but I keep getting the same message. What can I do?

Sorin Perta · Answer

Patricia Correa We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00875951 .

Trados Portfolio > 2. Licensing and Installation

Trados Deactivation Issue