Trados Deactivation Issue

I am trying to upgrade from Trados 2022 to 2024. I tried to deactivate my current license to start the process, and I received the following message: 

 Screenshot of Trados Studio 2022 Product Activation window showing an error message box with text: 'Deactivation failed. An error occurred while requesting a license. Click Retry to try again. Error ID: 125.'

I tried restarting the program and my computer, but I keep getting the same message. What can I do?



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[edited by: RWS Community AI at 2:08 PM (GMT 0) on 6 Nov 2024]
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