Hi,

I was advised by Trados support to contact Microsoft support for additional help on activating Trados. Their message was >> I am informing you that there is no issue on the Windows side on your problem. You have successfully install/activate other 3rd party products like ****** and if there is a problem on the Windows here, then you must also have a problem for other 3rd party software installation/activation. Your case is very specific that it falls under Trados Application activation that you've run an error "The requested service is not available: Sdl.Dektop.Platform.Services.ITelemetryService". That could be a certain service coming from them and only them should know what steps should be done with that error message for the activation. <<

I need further help and support on activating Trados 2019 on a Windows 11.

Previous Support Case Id : 00873613.

Regards,

Martina