You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available.

Question

I exceeded the limit of 3 resets in 12 months. Can you help me?

Elisa Maxim · Answer

Hi Titov Alexei 
 You have a valid support contract, so please submit a case from your Support section: https://oos.sdl.com/asp/products/ssl/account/mysupport.aspx Click on Get support, then Log a Case. 
 Kind regards,

Trados Portfolio > 2. Licensing and Installation

You can only reset your license 3 times within 12 months, it appears you have exceeded this limitation and the option to reset your license is no longer available.