New motherboard, Trados asks Activation code

Question

Hello, I have replaced my motherboard and now Trados asks for Activation code. I have tried to used the code that's in my account under "License and Subscription" but the software returns a "Activation failed. Could not connect to the activation server. Check the activation server address in the provider setting Could not create SSL/TLS secure channel". Tried also to deactivate to no avail. Not sure what to do and I have of course stringent deadlines. I run Trados Studio 2019 Freelance Plus 15.2.8.3007. Please advise. 
 Gianni

Andrei Vasilache · Answer

Gianni Pastore We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00876879 .

Trados Portfolio > 2. Licensing and Installation

New motherboard, Trados asks Activation code