Trying to use 2022 on a new PC after deactivating the licence on the old PC

Question

I have been using Studio freelance plus on my previous PC for a couple of years with no problems. I buy a new PC and deactivate the licence 
 on the old one. When I download the software on my new PC I cannot activate it. I get a message telling me I only have the trial version and I need 
 to purchase a license. How can I activate the software and get around this problem please? I cannot find the installation ID on the computer in order 
 to activate offline as I cannot find this. Anybody else have this problem? Trados Studio 2022 freelance plus software.

Paul · Answer

Heather Phillips Please don't post your activation code, email etc. as this is a public forum. I have edited the image. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00877198 .

Paul Filkin | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Trying to use 2022 on a new PC after deactivating the licence on the old PC

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