I cannot deactivate a license and use it on another computer. I have tried to reset the licenses to fix the problem but I have exceeded three attempts.

Question

I cannot deactivate a license and use it on another computer. I have tried to reset the licenses to fix the problem but I have exceeded three attempts. Please can you help me with this?

Sorin Perta · Answer

Manuel Martín We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00877501 .

Trados Portfolio > 2. Licensing and Installation

I cannot deactivate a license and use it on another computer. I have tried to reset the licenses to fix the problem but I have exceeded three attempts.