Deactovation Failed

Question

I have tried to deactivate Trados but I failed with the following message.

I use Trados Studio 2021 SR2 - 16.2.9.9198 and deactive it as soon as possible to install it in another computer. 
 Please help me as soon as possible

Sorin Perta · Answer

HyoJeong Oh We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00877693 .

Trados Portfolio > 2. Licensing and Installation

Deactovation Failed