Translate
I have just purchased a new license (I'm a user since 2022) and the order does not show in my active licenses. I urgently need the license because I have a deadline which is tomorrow. Order number: 769486. Can someone help?
I have just purchased a new license (I'm a user since 2022) and the order does not show in my active licenses. I urgently need the license because I have a deadline which is tomorrow. Order number: 769486. Can someone help?
Fan Zhang I have reviewed your account and noticed that your subscription expired on November 20, 2024. Instead of renewing the existing subscription, a new subscription was purchased. Since the subscription is currently blocked, I will escalate the issue to the technical team to resolve it. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritize customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878644 .