"Probability score": 0.8

"Question improvement suggestion": Please provide more details about your operating system and any recent changes to your system or software. Also, if there are any error logs, please include them in your question.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

I'm sorry to hear that you're experiencing issues with Trados Studio 2024. Based on your description, it seems like you've already tried some troubleshooting steps such as repairing the installation and restarting your computer, but these didn't resolve the issue.

Here are some additional steps you can try:

Step 1: Check for any pending Windows updates. Install any updates found and restart your computer. Repeat this process until there are no other updates.

Step 2: Verify that you have the .NET Framework 4.7.2 (or later) installed. If not, please install it.

Step 3: Refresh your .NET Framework installation. You can do this by going to 'Turn Windows features on or off' in your Control Panel, un-ticking the .NET 4.5 (or higher) version, restarting your computer, and then ticking back the box for .NET 4.5 (or higher) and restarting again.

Step 4: If the crash can be reproduced at a specific segment, check if your Translation Memory (TM) or Termbase is corrupted. You can do this by disabling one by one the TMs or termbases and checking if the crash persists. If the crash does not occur anymore after a TM or termbase was disabled, it is likely corrupted and needs to be recreated.

Step 5: If your translation resources are not stored locally on your computer, but are on a shared drive, network, or cloud-based file-sharing storing facility like Dropbox, take the resources locally and test to see if the crashes still occur.

Step 6: Reset Trados Studio to its default settings if you suspect a problem with the installation.

If after following these steps the issue still persists, it would be best to contact the RWS Support Team for further assistance.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

Sarita Kraus 

If you already found this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001414 and followed the steps given there, then please go to C:\Users\%USERNAME%\AppData\Roaming\Trados\Trados Studio\18 and delete the plugin folder there completely. Then follow the steps from there to remove the xml files. Now Studio should start.

Hi Jerzy,

First of all, thank you. 
I did that, followed all the steps, and it is still not launching

I already tried that and it didn~t work

Sarita Kraus We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878692 .