Repeated failure to reactivate permanent license

Question

Dear all, 
 
 I have tried every method advised to reactivate my Freelance Trados Studio 2021 after the upgrade of my laptop hard disk. 
 None worked. I cannot find how to open a ticket. 
 Does anybody have a magic wand? 
 Thank you!!! 
 
 Monona Cohen

Ana Sabo · Answer

Irma Cohen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00878826 .

Trados Portfolio > 2. Licensing and Installation

Repeated failure to reactivate permanent license