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I can't activate my license. I see the order in my order history, but nothing under Licenses & subscriptions. May be because I picked the wrong product (new license rather than an upgrade). My license expired few months ago.
I can't activate my license. I see the order in my order history, but nothing under Licenses & subscriptions. May be because I picked the wrong product (new license rather than an upgrade). My license expired few months ago.
Thank you for reaching out to us.
I have reviewed your account and noticed that a new subscription was purchased instead of renewing the existing one. As a result, the subscription is currently blocked.
Kindly contact the sales team at trados[at]rws.com and my colleagues will help you further.
Best regards,
Ana Sabo | RWS Group
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