I'm trying to start trados studio 2024, but it doesn't start and this warning appears: "Unexpected exception when initializing view part Report"

I'm trying to start trados studio 2024, but it doesn't start and this warning appears: "Unexpected exception when initializing view part Report"
Irene Muñoz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879432 .
Lucian Botezatu | RWS Group
Irene Muñoz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879432 .
Lucian Botezatu | RWS Group