InterpreterException while installing Trados Studio 2024

Question

Hi, 
 I have just bought an upgrade from Trados Studio 2021 Freelance to Trados Studio 2024 Freelance. 
 I upgraded the licence, uninstalled Trados and MultiTerm on my computer, and tried to install the new version. 
 However, when I try to install the 2024 version, I get this error message: 
 
 I cannot understand what the problem is and now I have no working Trados Studio on my PC. 
 Could you help me solve this issue please? Thanks!

Ana Sabo · Answer

Erika Trabattoni We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879504 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

InterpreterException while installing Trados Studio 2024