I cannot get in to my old laptop as it broke and want to activate Studio 2022 on my new device. When I select 'deactivate offline' in my RWS account I get an error message. I was emailed a deactivation ticket by SDL but I don't know what I'm meant to do with it. Can anyone help?
Hi Angela,
If you can no longer access Trados from your old computer, please reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below: gateway.sdl.com/.../communityknowledge
Please note the process can take around 30 minutes.
Best regards,
Anca
Anca Stoian | RWS Group
Hi Angela,
If you can no longer access Trados from your old computer, please reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below: gateway.sdl.com/.../communityknowledge
Please note the process can take around 30 minutes.
Best regards,
Anca
Anca Stoian | RWS Group
Thank you, that has worked! Much appreciated.
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