Assistance Needed with License Deactivation Error in Trados Studio

Question

Hello, 
 I am trying to deactivate the license on my current computer so I can install it on another device. However, when I click "Deactivate" in Trados Studio's Help > Product Activation and confirm, I encounter Error ID 653. 
 When I attempt to deactivate offline, I cannot proceed because my license is shown as "Available" in my RWS account, as shown in the screenshot below, indicating that it is not activated. Currently, the license cannot be deactivated in Trados Studio as it appears activated, while it is not recognized as activated in my RWS account.

I would appreciate your assistance in resolving this issue. 
 Thank you.

Ana Sabo · Answer

Zoe Seoleui Lee We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879760 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Assistance Needed with License Deactivation Error in Trados Studio