Having difficult activating my Trados 2017 software

Question

My name is Nicholas Hunt. I contacted you in February because I was having problems activating my Trados 2017 Freelance Plus software on my new computer. You provided me with the activation codes and everything seemed to work fine. I have not used Trados for a couple of months and now the activation is no longer functioning. I need help right away, as I'm supposed to deliver a job tomorrow by 14.00 CET. 
 
 My activation code is xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx if it is of any use. I am located in Italy. My email is nickmarkhunt@gmail.com 
 
 Hope you can help. 
 
 Thanks, Nicholas

Ana Sabo · Answer

Nicholas Hunt We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00879961 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Having difficult activating my Trados 2017 software