I am trying to do the online deativation of my licence because I have bought a new pc and my old one has no internet connection.
I hav followed the instruction but I get this error:
An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request.
What can I do ?
Thanks for your help.
Simona Bonacini
SIMONA BONACINI We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00880448 .
Elisa Maxim | RWS Group
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