Trados Studio 2024 Activation

Question

Good Morning

I have finally had time to activate my Trados Studio 2024 licence. 
 
 As you explained to me, I activated it in my RWS account (where the status is now 'in use') and there is no Trados Studio 2021 Licence anymore. 
 
 However, when I open Trados Studio 2024, the Licence Manager window appears and by entering the Activation code it says that there are no licences available:

As I said, there is no 2021 licence in the RWS account anymore, but it still works. Is this related to the deactivation below in Trados Studio 2021 itself?

Sorry for all the questions, but I want to be sure before I deactivate Trados 2021. 
 
 Thank you and have a nice evening! 
 
 Best 
 
 Lidia

Elisa Maxim · Answer

Lidia Calabrese We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00880473 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Trados Studio 2024 Activation