Hello,
I bought a new laptop and as usual, Trados asks for an Activation code. I have tried to use the code that's in my account under "License and Subscription" but the software returns with "Could not activate license. An error occurred while requesting a license."
I run Trados Studio 2022 Freelance; Order: 690555; Activated: 06-12-2022; no expiry date
At the moment I am using the one-month trial.
Thank you for your time,
Best regards,
Erjola
Hi Erjola Shaka
You cannot activate a license twice. Your license has already been activated in 2022. Do you still have access to the old PC? If so, please open Trados on it, go to Help - Product activation and deactivate the license.Then you will be able to activate your software on the new PC. If you do not have access to the old PC, please reset the license from your RWS account, https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx wait for 30 minutes, then activate on the new PC.
Kind regards,
Elisa Maxim | RWS Group
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Hello Elisa,
Thank you so much for the fast reply. I do not have access to the previous PC and I realized now that I did not finish with the license reset.
Thank you again and have a nice evening,
Erjola
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