Hi,
I have a Studio 2019 licence and deactivated it but am now unable to re-activate it.
This is the 1st time that it has happened as I have deactivated and reactivated in past with no worries.
I am getting the message on my laptop that the Activation failed as the programme could connect to the activation server and that I should check the activation server settings but I have no idea how to do that.
The remote server returned a 403 error message.
Many thanks in advance.
Chris Barella We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00880698 .
Elisa Maxim | RWS Group
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Many thanks Elisa.
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