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Dear Support Team,
I am experiencing an issue with activating my license on a new computer. I had already deactivated the license on my previous computer. However, when I attempt to activate it on my new device, the following error message appears:
“Activation failed: Cannot create license. - Socket error 2 (Support reference: Socket Error2-77).”
To resolve this, I accessed my account and downloaded the deactivation certificate for offline deactivation. However, the "Deactivate" button did not respond when I attempted to use it.
Could you please assist me in resolving this issue?
Thank you for your help.
