Dear Support Team,

I am experiencing an issue with activating my license (SDL Trados Studio 2014) on a new computer. I had already deactivated the license on my previous computer. However, when I attempt to activate it on my new device, the following erro

Question

Dear Support Team, 
 I am experiencing an issue with activating my license (SDL Trados Studio 2014) on a new computer. I had already deactivated the license on my previous computer. However, when I attempt to activate it on my new device, the following error message appears: 
 &ldquo;Activation failed: Cannot create license. - Socket error 2 (Support reference: Socket Error2-77).&rdquo; 
 To resolve this, I accessed my account and downloaded the deactivation certificate for offline deactivation. However, the "Deactivate" button did not respond when I attempted to use it. 
 Could you please assist me in resolving this issue? 
 Thank you for your help.

Andrei Vasilache · Answer

Hi 
 
 I'm afraid that Trados 2007, Trados Studio 2009, 2011 and 2014 and the third-party licensing technology that supports these products have reached their end of life and therefore end of support since 2022. 
 The licensing technology has been decommissioned for these products, which means that license activation, deactivation and license resets will no longer work on these versions. 
 You can continue to use your Trados 2014 on the environment that it is installed on, but should you wish to move your license to another laptop or PC or should you wish to upgrade your version of Windows on the laptop or PC that Trados 2014 is installed on, the license will no longer work. 
 The RWS official documentation for end-of-life can be found here: https://gateway.sdl.com/apex/communityknowledge?articleName=000002629

Best regards, 
 Ionut

Trados Portfolio > 2. Licensing and Installation

Dear Support Team, I am experiencing an issue with activating my license (SDL Trados Studio 2014) on a new computer. I had already deactivated the license on my previous computer. However, when I attempt to activate it on my new device, the following erro