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Purchase of upgrade to Studio 2024

Nico van de Water

On 29th November last, I purchased and paid for an upgrade from Trados Studio Plus 2021 to the 2024 Plus version. The conformation mail states "Your order number is 769867". However, neither this confirmation mail nor the related invoice mentions a licence key or any such code for activating my purchased upgrade to version 2024. Could you please provide me one?

In addition, prior to installing (and activating) version 2024, should I deactivate my 2021 installations on desktop and laptop?

With thanks and best wishes, also for the New year,

Nico.
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    Hi  

    I am not sure how you managed to purchase at full price at the time of an ongoing Black Friday promotion. Please contact trados[at]rws.com for a partial refund on this until the 29th of December, at the latest.

    The upgrade is in your account, Products and Plans - Licenses and needs to be processed so that you receive the code for Trados 2024. There is no need to deactivate your Trados 2021, but once you process the upgrade, you will no longer be able to use Trados 2021 anymore, so you could uninstall it.

    You are also a registered RWS vendor, so in the future, when you purchase, I would suggest taking advantage of the vendor discounts oos.sdl.com/.../Vendor

    Kind regards and best wishes for the new year,

    Elisa Maxim | RWS Group

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  • 0

    Hi  

    I am not sure how you managed to purchase at full price at the time of an ongoing Black Friday promotion. Please contact trados[at]rws.com for a partial refund on this until the 29th of December, at the latest.

    The upgrade is in your account, Products and Plans - Licenses and needs to be processed so that you receive the code for Trados 2024. There is no need to deactivate your Trados 2021, but once you process the upgrade, you will no longer be able to use Trados 2021 anymore, so you could uninstall it.

    You are also a registered RWS vendor, so in the future, when you purchase, I would suggest taking advantage of the vendor discounts oos.sdl.com/.../Vendor

    Kind regards and best wishes for the new year,

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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