Dear Elisa, many thanks for your answer that I received just now but why don't I receive a key?? Sorry for not understanding!! With best wishes, Nico.

Hi Nico van de Water 

I have replied to the other post as well  Licence key 

You need to first process the upgrade from your account and then the key will become available. You upgraded many times before, the procedure is the same.

Kind regards,

Many thanks, Elisa, and sincere apologies for the hassle, but, frankly speaking, my mind draws a blank where it concerns "processing an upgrade". As far as I recall, the process hitherto was: 1) purchasing and paying for the Trados Studio (Plus) upgrade, and 2) download the 2 Studio installation files (Studio proper and MultiTerm). Usually within the hour, but certainly the following day, I would be able to see the licence codes mentioned with upgrade that I had just purchased. In other words: I do not recall a separate "upgrade processing" step. I have just downloaded the 2 files again, in the hope that this would trigger the release of the licence key, but alas... Could you please enlighten me? With sincere thanks and best wishes, Nico.

Many thanks, Elisa, and sincere apologies for the hassle, but, frankly speaking, my mind draws a blank where it concerns "processing an upgrade". As far as I recall, the process hitherto was: 1) purchasing and paying for the Trados Studio (Plus) upgrade, and 2) download the 2 Studio installation files (Studio proper and MultiTerm). Usually within the hour, but certainly the following day, I would be able to see the licence codes mentioned with upgrade that I had just purchased. In other words: I do not recall a separate "upgrade processing" step. I have just downloaded the 2 files again, in the hope that this would trigger the release of the licence key, but alas... Could you please enlighten me? With sincere thanks and best wishes, Nico.

Hi Nico van de Water 

As already mentioned, the upgrade is in your account, Products and Plans - Licenses and needs to be processed so that you receive the code for Trados 2024. The exact link you are looking for would be this one: https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx Then please click on the blue ribbon and make sure you follow all the steps to process your upgrade. Please note that once you process the upgrade, you won't be able to use Trados 2021 anymore.

Kind regards,

Many thanks!! Process completed successfully!! Best wishes, Nico.