Cannot launch Trados 2024 on my computer of Windows 11 even after reinstalling and troubleshooting

Question

I subscribed to Trados 2024 early in December 2024, and I had been using Trados smoothly on my computer until last Saturday. 
 Last Saturday morning, I turned on my computer as usual and started Trados Studio 2024. After those steps, it started loading and initializing but didn't launch on my screen. It didn't pop up any error notice. 
 I uninstalled and reinstalled Trados, but it still didn't work. 
 I followed the troubleshooting measures, but none of them worked. 
 Please help me solve this issue. It's urgent. 
 Thank you!

Anca Stoian · Answer

Wendy Chen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881505 .

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Cannot launch Trados 2024 on my computer of Windows 11 even after reinstalling and troubleshooting