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We need help deactivating our licences. We are trying to upgrade to the 2024 version and couldn't deavticate our current licences:
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[edited by: RWS Community AI at 4:29 PM (GMT 0) on 17 Dec 2024]
We need help deactivating our licences. We are trying to upgrade to the 2024 version and couldn't deavticate our current licences:
Lawtank GmbH Team We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881681 .
Thank you. We have also opened a support ticket.
Yes, I noticed the other support ticket afterwards. I closed this one and replied on the one you opened.
Thank you,
Sorin