I also cannot deactivate my license for Studio 2019, online or offline

Question

I have Studio 2019 installed on a desktop and a laptop computer and was using both fine until now. My desktop is on its last legs so I purchased a new one. I was intending on transferring my license for Studio 2019 to the new desktop I bought, but I am unable to deactivate the license on my old desktop. Online deactivation throws the same error the other poster mentioned recently, and offline deactivation with the certificate also fails. Please advise on how to correct this issue so I can transfer the license to my new computer.

Andrei Vasilache · Answer

Jacob Dunlap We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881740 .

Trados Portfolio > 2. Licensing and Installation

I also cannot deactivate my license for Studio 2019, online or offline