Activated Trados Studio 2024 now running in Trial Mode

Question

I recently did a factory reset of my computer. I properly deactivated my Trados 2024 before the reset, and reactivated it three days ago, I thought with no problems. But now when I boot up Trados I see a second window that looks like this: 
 
 I tried to activate it, but of course it is telling me that I no longer have a license, since I already used the one I have to activate this installation. 
 
 Please advise! I need to get this resolved before the trial period runs out! 
 Thanks, 
 Rosemary Nguyen

Anca Stoian · Answer

Rosemary Nguyen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882039 .

Anca Stoian | RWS Group

Trados Portfolio > 2. Licensing and Installation

Activated Trados Studio 2024 now running in Trial Mode