Trouble activating license

Question

Hello, 
 
 I recently bought Trados Studio 2024 after downloading the free trial (the order confirmation number is 770214). It seems it's not activated since the trial ended today and now I'm not able to access the software (I'm in the middle of a project), yet whenever I click on the "activate" button, there's a message which states "your cloud account has reached the maximum number of registered devices for the current subscription", and I'm not sure why is that. I didn't receive any activation code either and whenever I try to contact support from the website, it says I don't have access to support, even though I paid for it, and at the bottom of the page it says the support will expire in March. 
 
 So, I'm pretty confused and I really need some help here. 
 
 Thanks

Elisa Maxim · Answer

Maryanny B Davila Mora We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882138 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Trouble activating license