Trados does not open anymore

Question

I purchased a permanent license of Trados Freelance a few weeks ago. Unfortunately, after a few days of running it, now Trados no longer opens: I run double-click, and loading windows appear but then the screen does not open. I have tried uninstalling and reinstalling it. I uninstalled the previous version (I had an annual subscription to Trados 2022 Starter). I visited the gateway. I tried opening a ticket in the &ldquo;Licensing help&rdquo; section but the link provided does not work. I do not know what to do...

Paul · Accepted Answer

Francesco Colonna 
 Francesco Colonna said: I tried opening a ticket in the “Licensing help” section but the link provided does not work. I do not know what to do... 
 That would only work if you have a support contract. If not then you need to come to this forum I moved your thread into. But try a reset. first... to do this just close Trados Studio and then rename this folder: 
 c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio18\ 
 to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio18_old\ 
 If you can't find this folder then you need to unhide your hidden files/folders: 
 www.howtogeek.com/.../ 
 Then restart Trados Studio and see if that helped.

Trados Portfolio > 2. Licensing and Installation

Trados does not open anymore