Deactivating my SDL Trados 2017 license doesn't function

Question

Hello 
 I am writing to you to kindly request your assistance with deactivating my SDL Trados 2017 license. Unfortunately, my old computer, where the license was activated, has broken down, and I no longer have access to deactivate it myself. I have already attempted to use the "Reset License" option in the SDL Customer Portal, but the license remains locked on the old device. Could you please manually deactivate it so I can activate the license on my new computer? I have the license number, but it shouldn't be given here I suppose. Thank you for your help, and please let me know if you need any additional information. Best regards, Solveig C

Ana Sabo · Answer

Solveig Courteille We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882592 .

Ana Sabo | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Deactivating my SDL Trados 2017 license doesn't function