I have two licences under my account, but I cannot deactivate Trados online/offline from my old computer. I also received the offiline deactivation ticket to my email but it doesn't work.
Now, I cannot transfer my Trados program onto my new computer. Please help.
Kind regards,
Marco
Marco We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882644 .
Ana Sabo | RWS Group
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Thank you very much, Ana. I am waiting for your help and looking forward to receiving the solution soon.
Marco
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