Activation

Question

I bought trados studio 2024 but cannot activate my license. I got Error Message: activation failed. There is no license to be used for the currently specified activation code. 
 So I contact RWS support yesterday and received an email that the license was reset, but when I tried to activated again, I got a new error message, "Unable to install RMS strings" and I could not activate the program. 
 Is it because I bought the license with a different computer than the one I am trying to install Trados? Anyway, could you reset my license so may be I can try offline activation, please? 
 And I think I am entitle to 3 months support after purchasing the license, so why I get " User is no longer active For help" when I click Get Support button?

Elisa Maxim · Answer

E Choi We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882790 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Activation